Terms of Service

1. Eligibility

You may use the Service only if:

1. You are at least 18 years old (or the age of majority in your jurisdiction); and
2. You have the power to enter a binding contract with us; and
3. You are not prohibited from using the Service under applicable law.

If you allow another person to use your account, you are responsible for their actions while they use the Service.

2. Account Registration and Security

To access certain features, you may need to create an account.

• You must provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• You must notify us promptly of any unauthorised access or use of your account.

We reserve the right to refuse, suspend, or terminate accounts that we reasonably believe are being misused or that contain inaccurate or misleading information.

3. Subscriptions, Trials, Fees and Refunds

3.1 Subscriptions

Some parts of the Service may be offered on a paid subscription basis ("Subscription"). Subscription details (plan type, features, price, billing period) will be shown at the point of purchase (for example, on the Pricing page or within the app). By starting a Subscription, you authorise us (or our payment processor) to charge the applicable fees to your chosen payment method.

3.2 Free Trials

If we offer a free trial for a Subscription:

• The length of the trial and the applicable plan will be shown at sign-up.
• Unless we tell you otherwise, you will not be charged until the end of the trial period.
• If you do not wish to continue after the trial, you must cancel before the trial ends via your account settings.

If you do not cancel before the trial ends, your Subscription will automatically start on the chosen billing cycle (for example, a 12-month plan), and we will charge your selected payment method.

3.3 Cooling-off rights for UK / EEA consumers (14-day period)

If you are a consumer resident in the UK or EEA and you purchase a long-term Subscription (for example, a 12-month plan) online or at a distance, you normally have a 14-day cooling-off period from:

• The date we confirm your order for a paid Subscription; or
• If you are moving from a free trial to a paid 12-month Subscription, the date the paid Subscription period starts.

During this 14-day period you can cancel your Subscription without giving any reason.

Because our Service is a digital, always-on service, when you sign up you ask us to start providing the Service immediately, including during the cooling-off period. This means:

• If you cancel within 14 days, we will refund the amount you paid for that 12-month Subscription, minus a proportionate amount to cover the Service you have already used up to the date you tell us you want to cancel.
• If you cancel after the 14-day cooling-off period has ended, you will not be entitled to a refund for the current billing period (except where we are legally required to provide one), but your Subscription will not renew at the next renewal date.

Your statutory rights under consumer law in your country of residence are not affected.

3.4 Our voluntary 14-day refund window for annual plans

In addition to any mandatory legal rights you may have, we offer the following voluntary refund policy for annual (12-month) Subscriptions purchased directly from us:

• For each new 12-month billing period (including renewals), you may request a cancellation and refund within 14 days of the start of that billing period.
• If you have used the Service during that period, we may deduct a proportionate amount for the time and usage before your cancellation request, and refund the remainder.

This voluntary policy:

• Only applies to 12-month Subscriptions purchased directly from ReeliciousAI (not from third-party marketplaces or resellers); and
• Does not limit or replace any mandatory consumer rights you may have, but may not apply to business customers where those rights do not arise.

3.5 How to cancel

You can cancel your Subscription at any time by:

• Logging into your account and following the cancellation instructions in the billing/subscription settings; or
• Contacting us using the contact details on our website.

Your cancellation will take effect:

• Immediately, if you are exercising your 14-day cooling-off right and ask for an immediate cancellation; or
• At the end of the current billing period, if you are cancelling outside the cooling-off/refund window.

3.6 No refunds for monthly plans (except where required by law)

For monthly Subscriptions:

• Payments are non-refundable and the Subscription will continue until the end of the billed month, except where we are required by law to provide a refund or where we expressly state otherwise.
• You can cancel at any time, and your Subscription will continue until the end of the current billing period but will not renew.

3.7 Plan changes (upgrades and downgrades)

You may be able to change your Plan (for example, upgrade to a higher tier or downgrade to a lower tier) through your account settings or by contacting us. Unless we state otherwise at the time of change:

• Upgrades (for example, moving to a higher-priced Plan or adding features) may take effect immediately, and we may charge you a pro-rated amount for the remainder of the then-current billing period.
• Downgrades (for example, moving to a lower-priced Plan or removing features) will usually take effect at the start of your next billing period. Your current Plan and fees will continue to apply until then.
• If you downgrade or your Plan otherwise changes, you may lose access to certain features, content, or usage limits. It is your responsibility to export or back up any data before making such changes if you wish to keep it.

4. Use of the Service and Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own business or personal content creation and social media management purposes.

You must not:

• Reverse engineer, decompile, or attempt to extract the source code of any part of the Service.
• Bypass or attempt to bypass any security or access controls.
• Access the Service in a manner that could damage, disable, overburden, or impair our systems.
• Use the Service to build or train competing models or services (for example, directly replicating our features or interface as a competing platform).

5. User Content

"User Content" means any data, text, video, audio, images, prompts, scripts, media files, or other material that you upload, submit, or otherwise make available via the Service, including content pulled from your connected accounts.

You retain all rights to your User Content, subject to the licences you grant below.

5.1 Licence You Grant to ReeliciousAI

By providing User Content to or through the Service, you grant ReeliciousAI a worldwide, non-exclusive, royalty-free licence to:

• Host, store, process, display, and transmit your User Content as necessary to operate, maintain, improve, and provide the Service to you (and, if applicable, to your teammates or collaborators).
• Generate AI-based outputs and analytics based on your User Content and your use of the Service.
• Create aggregated and anonymised statistics, insights, and performance metrics derived from your use of the Service (for example, smart posting scores and benchmark analytics), which we may use to improve and market the Service, provided that such data does not directly identify you or your brand.

This licence is for the sole purpose of enabling us to operate and provide the Service as described.

5.2 Your Responsibilities

You are solely responsible for:

• The accuracy, quality, legality, and appropriateness of your User Content.
• Ensuring you have all necessary rights and permissions (for example, from rights holders, clients, or collaborators) to upload and use User Content with the Service.
• Ensuring that any User Content you use in generated videos (including audio, music, and footage) complies with the terms and policies of third-party platforms (for example, TikTok, Instagram, YouTube) and applicable laws (including copyright).

We are not responsible for reviewing User Content for legal compliance and do not provide legal or compliance advice.

6. AI-Generated Content and Smart Posting

The Service uses AI models and third-party providers to:

• Generate scripts, captions, subtitles, voice-overs, b-roll suggestions, and video compositions; and
• Provide analytics and "smart posting" insights, such as performance scores based on views, retention, engagement, and similar metrics across posts and templates.

6.1 AI-Generated Output

"AI Output" means any text, audio, video, image, or other material generated by or through the Service based on your prompts, settings, or User Content.

Subject to your compliance with these Terms and applicable laws, we assign to you our rights (if any) in the AI Output to the extent permitted by law and by the third-party model providers we use. However:

• AI Output may be inaccurate, incomplete, or inappropriate.
• AI Output is not guaranteed to be original or free from third-party rights.
• You are solely responsible for reviewing AI Output before publishing or relying on it.

You must not represent AI Output as human-created where doing so would violate applicable disclosure or transparency laws.

6.2 Smart Posting, Analytics, and Recommendations

Our smart posting and analytics features:

• Use data from your content and aggregated, anonymised data from other users to provide performance scores, benchmarks, and recommendations (for example, what type of subtitles, clips, or layouts tend to perform better).
• Are for informational and optimisation purposes only; they do not guarantee specific results, views, engagement, or revenue.

You are responsible for deciding which suggestions to follow and for any content you ultimately publish.

7. Acceptable Use

You agree that you will not use the Service to:

1. Create, upload, or distribute content that is unlawful, defamatory, harassing, harmful, fraudulent, infringing, hateful, discriminatory, or otherwise objectionable under applicable law.
2. Violate anyone's intellectual property, privacy, publicity, or other rights.
3. Generate or distribute spam, scams, or misleading content (including deepfakes or impersonations) in a way that violates laws or platform rules.
4. Upload viruses, malware, or other harmful code.
5. Attempt to gain unauthorised access to any accounts, systems, or networks.
6. Circumvent or interfere with any usage limits, monitoring, or billing mechanisms.

We may investigate any suspected breach of this section and may suspend or terminate your access in our discretion where we reasonably believe misuse is occurring.

8. Third-Party Services and Platforms

The Service may integrate with or rely on third-party products and services, such as:

• Social media platforms (for example, TikTok, Instagram, YouTube).
• AI, transcription, and infrastructure providers (for example, cloud providers and AI APIs).
• Automation providers.

Your use of third-party services is governed by their own terms and policies, not these Terms. We are not responsible for:

• Availability or performance of third-party services.
• Any changes they make to their APIs, policies, or features.
• Content removed or accounts restricted by those platforms.

You are responsible for complying with all third-party terms when you connect or publish through the Service.

9. Intellectual Property

The Service, including all software, code, interfaces, designs, branding, and content provided by us (excluding your User Content and AI Output), is owned by or licensed to ReeliciousAI and is protected by intellectual property laws.

Except as expressly permitted in these Terms, you must not:

• Copy, modify, distribute, sell, or lease any part of the Service.
• Remove or alter any copyright, trademark, or other proprietary notices.

Nothing in these Terms grants you any ownership rights in the Service or our trademarks.

10. Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you agree that:

• We may use the Feedback for any purpose (including improving and marketing the Service) without compensation or obligation to you; and
• You waive any claim based on moral rights or similar doctrines in relation to our use of the Feedback.

11. Beta Features and Changes to the Service

We may offer new or experimental features on a beta or preview basis.

• Beta features may be offered for a limited time, may be modified, or may be discontinued at any time.
• Beta features are provided "as is" and may be less reliable than other parts of the Service.

We may modify, suspend, or discontinue any part of the Service (including adding or removing features) with or without notice, provided that we will honour any legal obligations relating to already-paid Subscription periods.

12. Termination and Suspension

You may stop using the Service at any time. If you wish to cancel a Subscription, you can do so via your account settings or by contacting us using the details on our website; cancellation will typically take effect at the end of your current billing period.

We may suspend or terminate your access to the Service (or any part of it) if:

• You materially or repeatedly breach these Terms.
• We are required to do so by law or by a third-party provider.
• We reasonably believe your use may cause harm, legal liability, or security risks.

Upon termination:

• Your right to use the Service will cease.
• We may delete or disable access to your account and/or User Content, subject to any applicable legal retention obligations and our Privacy Policy.
• Certain sections of these Terms that by their nature should survive (for example, payment obligations, intellectual property, disclaimers, limitation of liability, dispute resolution) will continue to apply.

13. Disclaimers

To the maximum extent permitted by law:

1. No warranty on content - The Service and all AI Output, analytics, and recommendations are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.
2. No guarantee of results - We do not warrant that any content generated or scheduled through the Service will achieve particular results, views, engagement levels, or revenue.
3. Availability - We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected.

You may have additional rights under mandatory law in your jurisdiction. Nothing in these Terms is intended to limit those rights where they cannot be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, and except for liability that cannot be excluded (such as liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation):

• ReeliciousAI and its founders, employees, and partners will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service.
• Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will be limited to the greater of:
  • The amount you have paid to us for the Service in the twelve (12) months prior to the event giving rise to the claim; or
  • One hundred (100) GBP.

Different limits may apply where mandatory law in your jurisdiction requires a higher minimum.

15. Indemnity

You agree to indemnify and hold harmless ReeliciousAI and our founders, employees, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your User Content or AI Output you choose to publish.
• Your use of the Service in violation of these Terms or applicable law.
• Your violation of any third-party rights (including copyrights, trademarks, privacy, or publicity rights).

16. Changes to these Terms

We may update these Terms from time to time. When we do:

• We will change the "Last updated" date at the top of this page; and
• Where the changes are material, we will take reasonable steps to notify you (for example, by email or in-app notice).

If you continue to use the Service after the updated Terms take effect, you will be deemed to have accepted them. If you do not agree to the changes, you must stop using the Service.

17. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them or the Service will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law rules.

Where permitted by law:

• You and ReeliciousAI agree to submit to the exclusive jurisdiction of the courts of England and Wales; and
• You agree to bring any claim on an individual basis only and not as part of any class or collective action.

If mandatory consumer protection laws in your country of residence grant you the right to bring claims in your local courts or under your local laws, those rights are not affected.

18. Contact Us

If you have questions about these Terms or the Service, please contact us using the contact details provided on our website (for example, on the "Contact" or "Support" page) or at: